AI Customer Experience

AI support that still feels human

Foxtra AI agents resolve repetitive tickets, trigger workflows, and pass complex issues to humans with rich context.

What our AI customer service delivers

For CX leaders that need scale, consistency, and compliance

Handle voice, chat, email, and WhatsApp conversations in one AI-powered frontline.

Pull from knowledge bases, CRMs, and ticket history to deliver accurate, brand-safe answers.

Process refunds, escalate tickets, and trigger follow-up tasks without manual effort.

Redact sensitive data, enforce authentication, and log every interaction for auditing.

Track intent, resolution time, CSAT, and escalation trends to keep improving service delivery.

Escalate with transcripts, tags, and suggested resolutions so agents pick up seamlessly.

Blog

Guides to build AI-first support teams

A step-by-step framework to stand up AI frontlines without disrupting your customers.

Measure resolution quality, containment rate, and satisfaction in one dashboard.

Make sure customers feel looked after when a human needs to step in.

Everything you need to know before automating customer service

We connect with Zendesk, Freshdesk, Intercom, Salesforce Service Cloud, HubSpot Service Hub, and bespoke ticketing systems.

Yes. We calibrate escalation rules based on sentiment, intent, and account type so humans step in when required.